![]() In any case, however, the version before the migration. The latter can of course also be interpreted as meaning that I can continue to use the last version provided in the subscription. It was also stated in the offer that the migration discount is permanently valid and that I can continue to use the last purchased version if I cancel. According to the offer I accepted, the GTC/Eula were not part of the contract. The confirmation of cancellation for a cancellation not made by me leaves no possibility to interpret the confirmation of cancellation as a cancellation by TeamViewer.Īll customers who received an offer to migrate from TeamViewer to the subscription version a long time ago may be able to refer to an individually negotiated contract. Since my contract starts on April 1, TeamViewer has legally “missed” the cancellation period for me. The cancellation must be made in writing. The notice period for my contract is 28 days. As expected, I have heard nothing from TeamViewer since up to and including today. TeamViewer replied again that a “retention manager” will contact me within the next 5 business days. my last email is (are) not a cancellation. If you do not see an email from us, please check your SPAM folder ![]() In the meantime, if you have any questions, you can contact us at or reply to this ticket. We hereby confirm that we have received your termination notice and are processing your request.Ī retention manager from our team will contact you regarding your request within 5 business days, On February 24, 2023, I then received a confirmation of termination from TeamViewer: įurther legal explanations are not necessary at this time. The announced price increase remains ineffective in the absence of a contractual basis.įurther, a lack of consent cannot be interpreted as consent. On FebruI wrote TeamViewer the following message: The procedure and the display of this concentrated competence makes me doubt whether other legal principles are also observed so closely at TeamViewer. The only thing TeamViewer can do is to cancel my contract or to extend the contract at the old conditions. Surprising clauses in GTC are invalid and an amendment of the GTC also requires consent. To make a long story short: An EULA is not a GTC. Source: TeamViewer Germany GmbH (without author): EULA, URL: (as of ) TeamViewer will point out this effect of non-objection to the customer in its notification. If the customer objects to the increase, the contract will end at the end of the respective subscription term. If the customer does not object within fourteen (14) days after the notification, the price increase will become effective at the beginning of the renewal term. Unless otherwise expressly stated in the Agreement, TeamViewer may notify Customer of any increase in fees at least twenty-eight (28) days prior to the expiration of the applicable Subscription Term (Section B.5.1). In TeamViewer’s EULA, a new section was probably added especially for this price increase: TeamViewer Source: Email from TeamViewer Germany GmbH dated This is the only way to avoid interrupting your access to our products. If your payment details have changed, please update them in the customer portal. No reply will be considered as agreement. If you do not wish to continue your subscription, please open a support ticket within the next 14 calendar days. Given the current challenging macroeconomic situation, your license(s) and any existing add-ons will automatically renew from EUR/year. Because that’s the only way we can always provide you and your users with the best possible experience and the most value. We work tirelessly to provide you with a reliable and secure product. With us, your connections are fully protected at all times by industry-leading security measures. Thank you for using TeamViewer – the remote access and remote support software the world trusts. Note: The following content has been translated from German to English, so there may be slight differences. This time from the company TeamViewer because of my business license. Today I was a bit surprised because I received another email with price increases.
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